Sometimes you may receive a call from the inmate, but it dropped in the middle of the conversation.See this article for information on why this won’t work! You’ve tried to use a Google Voice number to forward the calls to your cell phone.You can check you’re your phone company’s support to make sure your account is set up to accept collect calls. Sometimes telephone service providers block collect calls.PrisonConnect will transfer the call to your cell phone. Once you establish a pre-paid account with Securus or the phone service for that facility, sign up and use a PrisonConnect local number. Cell phones cannot typically receive collect calls. Your cell phone was added to the list.Here are a few reasons that might happen: Unfortunately, being on the list doesn’t guarantee you’ll receive the call. In some states, such as Texas, there are special sites where you can register your phone number with the Department of Corrections. Yes, it happens, but don’t panic! It is possible for the inmate to add your number to the list at any time.Īs a precaution, it’s probably a good idea to include your number in a letter to your inmate. Sometimes inmates are overwhelmed and are unable to remember important phone numbers to add them to the list. You will have to be on an inmate’s approved telephone list to receive phone calls. Normally, an inmate will submit a list of phone numbers shortly after he is first admitted to a facility. How to Receive Phone Calls from an Inmate However, through PrisonConnect, these calls can be successfully redirected to your cell phone. This method of calling is considered “collect calling” and the majority of cell phones cannot receive these types of calls. Incoming calls to inmates are not allowed under any circumstances – they are only allowed to make outgoing calls. Also, if there is a lock-down situation, the phones are unavailable to all inmates. If any problems arise in the facility, or even in your inmate’s dorm, you can expect a delay in access to the phone system. Normally inmates can’t make calls until the morning count has cleared. Unfortunately, during this period of time, inmates can’t have visitors, make phone calls or receive mail.Įach facility has a designated time when inmates are allowed to make calls. It can take anywhere from a day to several weeks, depending on the situation at that facility. This entails a medical, physical, and psychological examination of the inmate, and a determination of where the inmate will be housed. If they have been sentenced, there is a step-by-step process for them to go through.įirst, it will take some time for the staff to complete the intake and classification process. For instance, if the person was just arrested, they will be able to call from the jail right after the booking process is done. The timing of phone calls from the inmate depends on where they are. START SAVING FROM $10 TO $20 ON EACH CALL FROM YOUR LOVED ONE IN PRISON When the Inmate will be Allowed to Call Even the simplest thing – including calling up your friend or family member – is now impossible, because the inmate can only make outgoing calls to you. If you have a friend or family member in jail or prison, you know how many communication barriers are instantly created by the situation.
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